What Makes a Performance Management System Work and Why Most Organizations Are Not Getting the Best From Theirs
The Gap Between Potential and Practice Most organizations have some form of performance management in place. Yet many leaders quietly acknowledge that their current approach is not delivering the outcomes they hoped for. Employees find reviews stressful rather than motivating. Managers complete appraisal forms reluctantly. And the insights generated rarely translate into meaningful change. The problem is rarely the concept of a Performance Management System itself. It is the way that concept is applied in practice. Defining What Good Performance Management Looks Like Effective performance management is characterized by clarity, consistency, and connection. Clarity means that every employee understands what is expected of them, how their performance will be measured, and what success looks like in their specific role. Consistency means that performance conversations happen regularly, not just once a year, and that feedback is delivered in a timely and constructive way. Connection means...